REFUND AND CANCELLATION POLICY

DIGITAL GOODS - Our graphic designs, interactive designs and artworks are downloadable files and no actual items will be shipped to you. Instant downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, no refunds are offered.

 

 

CUSTOM DESIGN PROJECTS: GRAPHIC DESIGN FOR PRINTED MEDIA.

Design costs paid to Sigillum Publishers and Sigillum Design Studio are non-refundable. Payments for custom design projects are made to us in installments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Sigillum Publishers and Sigillum Design Studio and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online only. No actual items will be shipped to you.

 

WEBSITE AND INTERACTIVE DESIGN

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Sigillum Publishers and Sigillum Design Studio and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

WEBSITE MAINTENANCE

When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel at any time. Sigillum Publishers and Sigillum Design Studio may terminate this agreement at anytime with written notice to the client.